Codemenders Oy is a software company based in Finland and has developed Qtip.Me, an innovative customer service management tool that is a single stop solution for the whole customer service life-cycle. In the most recent context of COVID-19, our product has successfully helped our customers to enforce Social distancing without reducing any of their customer’s needs being met. Nobody wants to get stuck in a queue that is moving slowly. This also applies to patients and their loved ones waiting for “customer service” at hospitals and health-care institutions. Let’s cut the hassles of physical queueing and allow our customers to join the queue remotely. By answering a few simple questions, they can help the staff to be prepared for their arrival and receive a better customer service. To know more, visit our website: www.qtip.me or get in touch at: firstname.lastname@example.org.
How many organisations/clients currently utilise the service/solution across the UK?
In the UK, we are present in Channel Islands. We aim to improve our presence across the mainland UK by showcasing our product and services in the HFM2020 conference.
Is there anything you would like to make delegates aware of ahead of the Healthcare Facilities Management Conference?
Our product – Qtip.Me is a 100% digital queue management system which cuts the hassle of physical queueing and helps consumers to utilize their waiting time however they want to. It has built-in tools for streamlining the customer service workflow and processes, crowd and queue management, customer feedback management and much more. Businesses using this service have full control over their customer flow. Once a consumer has joined a queue, they get regular notifications via multiple notification channels which helps them reach the service desk right before it’s their turn for customer service. As a mobile queueing system, Qtip.Me naturally and effectively helps enforce social distancing at places where social transmission risks add up. Using Qtip.Me is a win-win for all.
What do you feel are the delegates of the key point need to digest when considering a partnership with your organisation?
Our services run 100% in the cloud. So, no hardware is necessary – unless a walk-in kiosk is required at the business premises. We provide full support to organizations in helping them integrate our solutions to their existing CRM tools, Websites, Mobile applications and more. In this COVID-19 context and for HFM2020 visitors, we are offering a special discount pilot that is valid until Dec 2020.
Other key points?
Our services are built keeping in mind – businesses of all sizes. It is economic, affordable and easy to use. Clinics, Hospitals, Care centers, Customer service desks – you name it and our product can find a fit in all scenarios.