In these times of change, as we emerge from a global pandemic, and review the lessons learned, many of us are asking what the “new normal” will be for healthcare institutions and the people that keep them running smoothly. NHS Facilities Management Directors and ‘Soft FM’ teams face their greatest challenge: dealing with the daily demands of managing a 21st century healthcare environment while implementing financial, time and resource savings that are essential to the long-term resilience of hospital patient service delivery, and environmentally friendly sustainability.

We will be inviting delegates to attend from across all areas of the healthcare sector, including the following positions:

• Facilities
• Maintenance
• Catering
• Laundry
• Hotel Services
• Cleaning

• Security
• Residential Accommodation
• Transport
• Support Services
• Sustainability
• Waste Management

• Decontamination
• IT
• Portering
• Health and Safety
• Workforce Planning
• Retail

We will also be hosting a series of short interviews with NHS staff who will be outlining their roles within their Trusts.

Philip Shelley
Soft Facilities Manager, National Support at NHS Improvement and Chair of the NHS Hospital Food Review 2020.
Gives a brief overview of some of the recommendations put forward in the recently published Independent Review of NHS Hospital Food.